Refund and Cancellation Policy
Refund and Cancellation Policy
At Krown Essentials, we want you to be completely satisfied with your purchase. Please read our policy carefully.
Cancellations
Orders can be cancelled within 24 hours of placement. Once an order has been dispatched, it cannot be cancelled. To request a cancellation, please contact us immediately at support@krownessentials.com.
Returns & Refunds
We accept returns within 7 days of delivery for products that are unused, unopened, and in their original packaging. To initiate a return, please contact our support team with your order number and reason for return.
Non-Returnable Items
For hygiene reasons, opened or used fragrance and grooming products cannot be returned unless they are defective or damaged upon arrival.
Refund Process
Once your return is received and inspected, we will notify you of the approval or rejection of your refund. Approved refunds will be processed within 7–10 business days to your original payment method.
Damaged or Defective Products
If you receive a damaged or defective product, please contact us within 48 hours of delivery with photos of the item. We will arrange a replacement or full refund at no additional cost.
Contact Us
For any refund or cancellation queries, reach us at support@krownessentials.com.
Refund and Cancellation Policy
At Krown Essentials, we want you to be completely satisfied with your purchase. Please read our policy carefully.
Cancellations
Upon completing a transaction, you enter into a legally binding agreement with us to purchase the product and/or service. You may cancel your order unless otherwise specified on the Platform. Cancellation requests are subject to our approval, and we may request additional details before proceeding.
Orders can be cancelled within 24 hours of placement. Once an order has been dispatched, it cannot be cancelled. To request a cancellation, please contact us immediately at support@krownessentials.com.
Returns & Refunds
We accept returns within 7 days of delivery for products that are unused, unopened, and in their original packaging. A refund will only be provided if the product does not match the description on our Platform. To initiate a return, please contact our support team with your order number and reason for return.
Any refund request must be submitted within three days from the date of transaction. You may submit a claim by raising a ticket or contacting us at support@krownessentials.com with a clear reason and any supporting proof. We retain discretion in approving refund requests and may ask for additional details.
Non-Returnable Items
For hygiene reasons, opened or used fragrance and grooming products cannot be returned unless they are defective or damaged upon arrival.
Refund Process
Once your return is received and inspected, we will notify you of the approval or rejection of your refund. Approved refunds will be processed within 7–10 business days to your original payment method.
Damaged or Defective Products
If you receive a damaged or defective product, please contact us within 48 hours of delivery with photos of the item. We will arrange a replacement or full refund at no additional cost.
Contact Us
For any refund or cancellation queries, reach us at support@krownessentials.com.